How can I get notified on discounts or promotions?
We post all of our product promotions and discounts to our Instagram page @embracethecurl_ we also include them as an announcement bar at the top of our website to ensure no one misses out!
Where are the products manufactured?
Our products are manufactured in Oregon, WA, USA and Saint-Eustache, Quebec, Canada.
How will I know if your products are right for me?
The best way to tell is to checkout results from our customers who have similar hair type as you. Checkout our results gallery or Instagram page for reviews and photos. You can also email us: firstname.lastname@example.org, we love talking about curls and would be happy to help!
Where is my order?
Once you place your order online, our order processing time is 1-3 business days. Once your products are shipped, you will receive a tracking number and the shipping carrier. To track your package follow the appropriate link below. Shipping through UPDS and Canada Post is 1-6 business days. International Shipping is 7-18 days
Canada Post Tracking: https://www.canadapost.ca/cpotools/apps/track/personal/findByTrackNumber?execution=e1s1
Chit Chats Express: https://chitchats.com/tracking
Ascendia Tracking: https://www.asendia.com/tracking/
USPS International: https://tools.usps.com/go/TrackConfirmAction?tLabels=9400136895357374455826#
Who do I contact for a question about my order?
For all customer service inquiries, please send us an email: email@example.com so that we can respond to you directly and as soon as possible.
Please include the following information in your email:
Do you have a Brand Ambassador Program?
Yes please follow the link in our footer (at the bottom of our website) for more information
Shipping to my location is too expensive, is there a cheaper alternative?
Our shipping rates are automatically calculated by our Squarespace store, we have noticed some shipping rates are higher than it should be. If the shipping rate is over $20 to any U.S locations (including Puerto Rico and Hawaii) please email us and we will set-up a discount for you. We aim to keep our shipping rates affordable for every location.